Replacement and returns

Cancel before dispatch

You can cancel any time before your order is dispatched. Online payments are refunded to the original payment method.

Damaged or wrong item

If an item arrives damaged or is not what you ordered, contact us within [NUMBER] days of delivery with your order number and photos. We will replace it or refund you.

Items we cannot take back

[LIST: for example, discharged or opened extinguishers, used batteries, and items damaged after delivery.]

Refunds

Refunds for online payments go back through Razorpay to the original method in [REFUND TIME]. Cash-on-delivery refunds: [COD REFUND METHOD].